Return Policy

On-Demand Production:

Every item is made just for you, reducing overproduction. Returns or exchanges are only accepted under specific conditions.

Inspection:

Please inspect your order upon receipt. If you notice any defects or manufacturing errors, contact us within 7 days of delivery with photos and a description of the issue.

Drink Items (Travel Mugs & Sports Water Bottles)

Non-Returnable: Due to hygiene and safety concerns, drink items are non-returnable and non-exchangeable unless the item is defective upon arrival.

Defective Items: If a drink item is defective, please contact our support team with evidence (photos) of the defect, and we will work to resolve the issue.

Apparel Items (Hoodies, T-Shirts, Caps, Windbreakers)

Condition: Returns or exchanges are accepted only if the item is unworn, unwashed, and in its original condition with all tags attached.

Timeframe: Please initiate a return or exchange within 30 days of receiving your order.

Final Sale: Once an apparel item has been worn, altered, or does not meet the condition requirements, it cannot be returned or exchanged.

Accessories (Stickers)

Final Sale: Custom printed stickers are final sale. Refunds are only accepted if the product is defective or if the wrong item was shipped.

Defective Items: For defective stickers, please provide evidence of the issue, and we will work with you to make it right.

Other Items (Duffle Bags)

Eligibility: Duffle bags can be returned or exchanged if they are unused, undamaged, and in their original packaging with all tags attached.

Timeframe: Please contact us within 30 days of receiving your order if you wish to return or exchange a duffle bag.

Return Shipping & Refunds

Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

Processing: Once your return is received and inspected, refunds or exchanges will be processed within 7-10 business days.

Refunds: Refunds will be issued to the original form of payment. Please allow additional time for your bank or credit card company to process the refund.

Exclusions

Custom Orders: All custom or personalized items made on demand are final sale unless they are defective.

Ineligible Returns: Items that do not meet the above criteria (e.g., worn, altered, or damaged by the customer) cannot be returned, exchanged, or refunded.

By placing an order with Trailasaur, you agree to these terms. If you have any questions or require further assistance, please contact our customer service team.

Enjoy your Trailasaur adventure!